Terms and Conditions

1. Our Commitment: The 100% Guarantee

At Tensva, we stand behind our work. Whether we are building custom AI-powered integrations or executing a full-funnel marketing strategy, we provide a 100% quality and delivery guarantee.

• Scope of Work: Every project is governed by a specific Service Level Agreement (SLA) or project proposal that outlines deliverables, timelines, and technical specifications.
• Milestones: We work in agile phases to ensure you are satisfied with the progress at every step.

2. Intellectual Property & Ownership

Your ideas are your own, and the products we build for you should stay that way.

• Client Ownership: Upon final payment, the custom software, code, and marketing assets created specifically for your project are transferred to your ownership, unless otherwise specified in your contract.
• Tensva Assets: Our brand name, logo (found at client.tensva.com/assets/images/Tensva_Logo.png), and proprietary internal tools remain the property of TENSVA LLC.

3. Payment Terms & Financial Integrity

Transparency in billing is part of our DNA.

• Quotes: All pricing is provided upfront based on your project requirements.
• Payments: Terms for deposits and milestone payments will be detailed in your invoice.
• Refunds: Our specific policies regarding project cancellations can be found at tensva.com/refund-policy.

4. User Responsibilities

To ensure a successful partnership, we ask that you:

• Provide Accuracy: Ensure all information provided for SaaS development or marketing campaigns is accurate and lawful.
• Communication: Maintain active communication to ensure project timelines are met.
• Security: Keep any account credentials for our client portal confidential.

5. Limitation of Liability

While we strive for perfection with every line of code and every marketing campaign:

• Market Variables: Marketing results (SEO, PPC, etc.) can be influenced by third-party platform changes (Google, Meta).
• Software Nature: While we guarantee delivery, TENSVA LLC is not liable for indirect or consequential losses arising from the use of custom software or SaaS products once they have been approved and deployed.

6. Termination of Services

Either party may terminate a service agreement if the other party breaches the terms, provided a written notice period is given as specified in your individual contract.

7. Global Legal Compliance

TENSVA LLC is a legally registered entity in Wyoming, USA (Filing ID: 2026-001895350). These terms are governed by the laws of the State of Wyoming, without regard to conflict of law principles. Our global operations in Brooklyn (US), Berlin (Germany), and Khulna (Bangladesh) comply with respective local business regulations.

8. Let’s Connect

Need clarification on a specific clause? We’re here to help you move forward with confidence.

Our Promise: Modern SaaS. Custom Software. 100% Quality. By using tensva.com, you’re choosing a partner that values your business growth as much as you do.